FAQs

Frequently Asked Questions

Q. What are your fees?
A. Our one-time set up fee starts as low as $200. The base fee for our Executive Plan starts at $100/billing cycle for a new inspection company (less than a year in business) and $150/billing cycle for an established, sole proprietor. Multi-inspection companies will be provided a custom quote based on the size of their business.
Q. What is covered by the setup fee?
A. It covers Inspection Support Network (ISN) optimization, phone and email setup, initial consultation and training Inspector Call Center staff in the details of your business. Whether we’re serving your clients over the phone or providing administrative support for you, our goal is for you and your clients to feel like they are working with your hand-picked staff.
Q. What does the base fee cover?
A.

All the back office support you need to run and grow your business while you focus on performing inspections and writing reports.  We elevate your business by performing the following activities:

  •    Customer service representative that is available for your business 7 days a week
  •    Rescheduling Appointments
  •    Email Management
  •    Online Order Handling
  •    Quoting perspective customers on inspections
  •    Adding notes to your ISN with every phone call
  •    Relaying personal and business messages to your and your inspectors
Q. Does your scheduling calendar sync with Google calendar?
A. Yes. We use ISN (Inspection Support Network), which has a sync feature.
Q. What if I don’t have ISN?
A. No worries.  We can establish an ISN account for you so that all of your customer data stays in one place.  We will setup and manage the database, so no extra time or learning on your part.  If you ever decide to move away from our services (that would be crazy of course), your data goes with you. To set up an account and get more information, just Click here
Q. Do you relay messages to my inspectors and me?
A. Yes, we email messages so you can respond to them at your convenience.
Q. What if all phones are busy when my client calls?
A. We work hard to staff each hour so that this does not happen, but when it does, our phone system is very sophisticated and will prompt the caller to leave their name and phone number so that phone system will call them back.  They will not lose their place in line and the system will automatically call them back just as soon as the next client care coordinator is off the phone.  Of course, the customer always has the option of staying on the line.
Q. Do you serve only real estate inspectors?
A. Yes, we have extensive experience in this industry.
Q. How long does it take to get set up with you?
A. Depending on the size of your business, set up takes about 5 to 10 business days.
Q. Do I have to sign a long-term contract?
A. No, we only ask for a 30-day cancellation notice.
Q. How do I contact you to get started?
A. Call us at 470.375.2204 or send an email to info@inspectorcallcenter.com

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